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Patient Safety Incidents

Patient Safety Incidents are any unintended or unexpected incidents which could have, or did lead to harm for one or more patients receiving NHS-funded care.  Patient safety incidents are managed locally under Putting Things Right

Putting Things Right was established to review the existing processes for the raising, investigation of, and learning from concerns.  Concerns are issues identified from patient safety incidents, complaints and, in respect of Welsh NHS bodies, claims about services provided by a Responsible Body in Wales.  The aim is to provide a single, more integrated and supportive process for people to raise concerns.

Update June 2021

National incident reporting in NHS Wales has changed.

From 14 June 2021:

Phase 1 of the National Patient Safety Incident Reporting Policy (Welsh Government, May 2021) comes into effect, relating to the individual reporting of the most serious incidents which occur in healthcare.

Phase 2 of the Policy will come into effect in the coming months, focussing on new ways of national reporting, including thematic reporting of healthcare incidents.

The NHS Wales Delivery Unit is leading a collaborative process and engaging all NHS Health Boards and Trusts in Wales to deliver a plan to implement the Policy.

More detail can be found in the following documents: